Lockout & Home Emergency
The 2am problems that can't wait until Monday.
Dispatch a vetted locksmith, plumber, electrician, or handyman with a posted ETA and flat pricing — for lockouts, dead radiators, overflowing toilets, and no-hot-water mornings.
- Turnaround
- 24/7, including holidays. Most Manhattan and Brooklyn callouts arrive within the hour.
- How pricing works
- Flat callout fee by job type, quoted and accepted in the app before anyone is dispatched. Parts are quoted separately and shown to you before they're fitted. No hourly meter, no after-hours multiplier buried in the total.
- Where
- Manhattan · Brooklyn · Queens · The Bronx · Staten Island
What's included
- Locksmith callout for apartment, building, mailbox, and car lockouts
- Non-destructive entry attempted first; lock replacement quoted before any drilling
- Emergency plumbing: burst pipes, overflowing toilets, no hot water, dead radiators
- Emergency electrical: dead outlets, tripped mains, no power to a room
- Boarding, capping, or shutting off as a stopgap when a full repair needs daylight
- A written summary of what was done, so you can send it to a landlord or insurer
What's not
- Anything requiring a permit or a licensed structural change
- Gas line work — we will shut off and tell you to call Con Edison and FDNY
- Full renovations or scheduled non-urgent repairs (that's Assembly & Mounting)
- Letting anyone into a unit that isn't theirs
If you need something on this list, send it through the box below — some of it we can arrange, it's just not part of the standard job.
How it works
- Pick the emergency type and drop a pin on your address
- The nearest available vetted pro accepts with a live ETA
- Flat, posted pricing up front — no panic-Googling, no gouging
Who it's for
- Anyone locked out of a walk-up with no super on site
- Renters facing a heat, water, or power failure on a holiday weekend
- Landlords and small property managers needing an after-hours bench
Questions people actually ask
How do I know the person at my door is the right person?
You get their name, photo, and Verified Pro badge when they accept. They confirm a code you're shown in the app before you open the door.
What if they can't get in without drilling the lock?
They stop and re-quote. Non-destructive entry is always attempted first, and you approve any lock replacement and its price before it happens.
Can my landlord or super be billed instead of me?
Yes. Flag it as a building issue when you book and we'll send the itemized summary and invoice to the managing agent instead.
Your situation not covered above?
If what you need is close to this but not quite it — a weird building, an odd hour, a job that spans two of these — describe it here. It goes straight to the founder, and unusual requests are how new services get added.
Want this when we open?
We're launching NYC one category at a time. The list decides the order.
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